Privacy policy

Privacy Policy – Spotless Solutions

Last Updated: March 18, 2026

Spotless Solutions operates this website and provides appointment-based services (the "Services"). We are committed to protecting your privacy and handling your personal information responsibly, in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

By booking or using our Services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Personal Information We Collect

“Personal information” refers to information that identifies you or can reasonably be linked to you. The types of personal information we collect may include:

Contact Information: Name, email address, phone number, mailing address.
Appointment Details: Service type, date and time of appointment, preferences, notes or instructions related to the service.
Payment Information: Credit card or other payment details, if applicable for service payments.
Communications: Information you provide when contacting us via email, phone, or through our website.
Device and Usage Information: IP address, browser type, and usage data collected automatically to improve the website and Services.

We do not collect personal information from children under the age of majority in your province.

How We Use Your Personal Information

We use your personal information for purposes that are necessary to provide our Services, including:

Providing Services: Scheduling and managing appointments, confirming bookings, and providing requested services.
Payment Processing: Processing payments and maintaining accurate records.
Communicating with You: Responding to inquiries, providing customer support, and sending service-related updates.
Improving Services: Analyzing trends and feedback to enhance our Services and website.
Legal Compliance: Complying with applicable laws, resolving disputes, and enforcing policies.

We may use personal information for marketing purposes only if you have provided your consent. You may opt out of promotional communications at any time.

How We Share Your Personal Information

We may share your personal information with:

Service Providers: Companies that help us provide, maintain, or improve our Services (e.g., appointment scheduling software, payment processors).
Legal Authorities: When required by law or to protect our rights, safety, or property.
Business Transactions: In the event of a merger, sale, or acquisition of Spotless Solutions.

We do not sell your personal information.

Security and Retention

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is completely secure.

We retain your personal information only as long as necessary to provide Services, comply with legal obligations, or resolve disputes.

Your Rights

Under Canadian law, you have the right to:

Access your personal information that we hold.
Request corrections to your personal information.
Request deletion of your personal information, subject to legal or contractual obligations.
Opt out of marketing communications at any time.

Requests can be made by contacting us at the details below. We may ask for verification of your identity before processing requests.

International Transfers

Some of our service providers may process personal information outside of Canada. We ensure that such transfers comply with applicable Canadian privacy laws.